When you book online or via phone with THE BAY WASH, you should read and agree to the terms and conditions of the booking prior to making an appointment. Once an appointment has been made, you are bound by the terms and conditions herein.

Booking Terms & Conditions
Customers should remove all personal belongings, money and other significant items from their vehicle prior to any type of THE BAY WASH services, we will not accept any liability for any loss or damage to any personal property including the vehicle being serviced, any belongings contained inside of the vehicle or to the location of service. Assure that your vehicle is being serviced in a lawful and safe area and if you feel otherwise please communicate your concerns to THE BAY WASH staff.All vehicles are cleaned at the customer’s own risk and must be able to withstand normal cleaning processes.We cannot guarantee any firm times when accepting your booking.Our detailing times are an estimate only. Each vehicle is different and may require more or less time to fulfil the detailing type.
Whilst every effort will be made to keep regular bookings for the same day and time each week, sometimes it may be necessary to make changes but we will endeavour to communicate the changes prior to arrival.
We reserve the right to take a debit or credit card details to secure the booking. Debit/Credit cards shall be processed by PAYPAL.We reserve the right to alter or move a booking in line with staffing levels and/or weather conditions and /or equipment failure.All vehicles are cleaned at the customer’s own risk.All orders placed require a booking form with all the necessary details. Service requests are not guaranteed at time of booking and may be cancelled at any time at the sole discretion of THE BAY WASH. THE BAY WASH reserves the right to refuse service to anyone. THE BAY WASH reserves the right to refuse or deny customer demands above and beyond. THE BAY WASH will not tolerate any verbal or physical abuse towards any of its staff under any circumstances and will take the relevant actions should any such behaviours be encountered.

Pricing Terms & Conditions
Muddy vehicles can be refused due to the damage that could be caused during cleaning process. THEBAYWASH reserves the right to charge each vehicle according to its condition, the type of vehicle and the customer location. THEBAYWASH reserves the right to amend any price during the detailing should it differ from the original estimate.
Communications,
THEBAYWASH will send you SMS text or Email to confirm your service request, providing information about the service matched to your job. THEBAYWASH may call you directly to schedule your service or conduct a customer satisfaction survey. In the event of a canceled request, we may call you to inquire about your reasons for canceling.All inbound and outbound customer service calls may be recorded for quality assurance. We may ask you where you heard about THEBAYWASH in order to gauge our marketing strategies.We may conduct customer satisfaction surveys. We must have permission to hold a debit or credit card to secure a regular booking as we will charge the card before each visit.We reserve the right to charge a debit or credit card the full amount should the vehicles(s) not be available for cleaning and the booking has not been cancelled in advance (see cancellation policy)

Cancellation Terms & Conditions
We require 24 hours notice to cancel any booking/detailing service.Failure to provide 24 hours advance notice of cancellation will result in a minimum charge of 25% of the service cost.Same day appointments that are cancelled will incur a charge of 25% of the service cost.

THE BAY WASH reserve the right to take full payment if a booking is cancelled on the day without prior agreement. THE BAY WASH reserves the right to alter or amend a booking time/date without penalty but wherever possible will let the customer know.
THE BAY WASH reserves the right to alter a booking or move a booking in accordance to its staff levels, weather conditions and/or equipment failure without penalty to the company.Failure to be present at the time and location of the ordered service will result in the full value of the service being charged.Service guarantee if there is probable and clear cause that the service staff did not fulfil the package as ordered or there is clear evidence of poor craftsmanship, we will at our cost refund or redo the uncompleted or unsatisfactory portion of the service. Cleaning or repairing the vehicle personally or professionally after the initial service without authorization from THEBAYWASH voids our Service Guarantee. Redos, refunds, or reimbursements will not be made after any unauthorized cleaning or repairs.Failure to disclose at the time of booking any conditional issues that involve heavy stains, chemical spills, chemical overspray or any other hazardous materials voids our service guarantee. No refunds, redos or any additional work will be performed outside of the original package or estimate.Any claims must be filed within 24 hours of the completion of the service by phone, email ( info@thebaywash.co.za ). Pictures of the area must be emailed to info@thebaywash.co.za within 24 hours of the claim being made.

Gift Certificates
Gift Certificates can only be used once per vehicle per service. Gift certificates can not be combined or redeemed with additional promotions. Prices for services may adjust due to seasonality, location, inflation, or demand.Additional charges may apply to the redeemer if they choose a package that exceeds the cash value of their gift certificate.Any balances for services ordered are due at time of service. In the event the redeemer is not covered by  THE BAY WASH, a refund will be issued to the original payment method used at the time of purchase. After 2 months of non-use, the gift certificate is non-refundable.Any promotional values or discounts expire after 2 months from time of purchase.